Improving the PS3 user experience
Flipping on my PS3 this week, I was reminded of the system?s poor user interface. I wanted to watch some Netflix and make some system setting changes, but the setup was awkward and clinical, while also taking longer than expected. Ironically, those same characteristics could be applied to Sony?s tepid response to their recent massive Playstation Network (PSN) security breach.
That?s the thing about user interfaces; they reflect the priorities and values of their makers. Apple?s work is known for its visual simplicity and graceful lines. Twitter conveys freshness and a sense of whimsy. What about Sony? Other than favoring dark color schemes with pulsating icons and text, giving a vaguely generic, Euro-slick vibe, there isn?t anything that makes Sony?s UI stand out or be that approachable.
That?s exactly why a UI refresh is important, especially in light of Sony?s PSN debacle. An improved user experience can both help get the brand back on track and add differentiation from its competitors. I?ve got three suggestions for Sony: ditch the XMB, improve notifications of game and system updates, and emphasize large imagery and user avatars.